SHIPPING & RETURNS QUESTIONS
How long will it take for my order to ship out?
All orders except for stickers and cotton totes are made to order and may take 1 to 2 weeks to be made depending on how many orders are being processed. Hand stamping is a timely process that requires each letter on a jewelry piece to be stamped one by one. Orders are currently handmade by one person, so if we are out of town or on vacation, your order will take longer to be processed. If this is the case, we will have a notification on our website to let you know when we will be back and ready to begin processing orders.
If your order is placed on a holiday, a sale day, or during a new collection launch, your order may take longer as these are times that we receive many orders at once.
Orders are also processed in the same order that they are received.
If you have any questions as to how long your order will take to be shipped, please email us at email@example.com.
How long will it take to get my order?
If you live in the US, orders can take between 1 to 5 days to be delivered once shipped out, although, most orders, including first class packages, ship in about 2 or 3 days. Note that this does not include processing time.
International orders typically take 7 to 14 days, and in rare cases longer.
Do I have to pay import fees or taxes?
If you are purchasing from outside of the US, you are also responsible for paying any import fees or taxes your country may charge you. When shipping internationally, we are legally required to declare the value of what is being sent, and it is up to the country that the package is being sent to to decide how much will be charged in import fees or taxes. From experience, it seems orders less than $15-$30 USD do not get charged import fees or taxes, so if you order 1 or 2 bracelets, you may not have to pay anything extra.
Please do your research before placing an international order to see what the import fees and taxes are for your country. We cannot refund you or give you credit for any unexpected fees or taxes.
How long will it take for me to get my order if I ordered while the shop was on vacation?
If the shop is on vacation, there will be a notification and/or note at checkout letting you know when orders will begin processing. Allow up to 1-2 weeks from that date for your order to be shipped out. The day orders begin processing is not the same as the day that the order will be shipped out.
Do you accept returns or exchanges?
We can accept returns and exchanges as long you notify us within 7 days of receiving your order. You must pay for the return shipping and ship via a trackable method (we usually ship via USPS First Class Package). Contact us at firstname.lastname@example.org to let us know about your return or exchange and to receive the return address.
If your order is a custom order, we cannot accept returns or exchanges unless we made a mistake with the order.
My jewelry broke. What do I do?
If a piece of jewelry you ordered happened to break within 7 days of receiving your order, contact us and we will exchange it for you. If a piece of jewelry broke after 7 days and you believe it is fixable (such as accidentally tugging too hard on a necklace), send us a picture to email@example.com, and we'll see if we can get it fixed for you.
We cannot issue refunds for any orders that may have broken after 7 days of receiving your order.
TIP: If you happen to accidentally tug too hard on a necklace and one of the jump ring opens, you can actually easily close it back up with pliers if you have them! This way, you'll save on shipping for an easy fix!
What is hand stamped?
Hand stamping is the stamping of letters or symbols one by one with a hammer or pressure on a piece of metal jewelry. Because each letter or symbol is stamped one by one, this means that the letters may not always be perfectly straight or centered, and that the depth of some letters or symbols may vary. This makes each piece truly one-of-a-kind and special to you, and is proof of a piece made by hand.
Do aluminum bracelets tarnish?
Aluminum bracelets do not tarnish, are hypoallergenic, and are less likely to cause a skin reaction than sterling silver. Aluminum is a great metal for those who typically have skin reactions to jewelry.
If you notice that your bracelet is leaving residue on your skin, it may be residue from when the metal was buffed and polished, not the metal itself. You can easily wipe your aluminum bracelet with a damp, non-abrasive cloth if this happens.
Do stainless steel bracelets tarnish?
Stainless steel bracelets including those coated in gold or rose gold do not tarnish and are hypoallergenic. Although, since gold and rose gold stainless steel bracelets are coated, the coating may fade over time, but what is underneath will always be stainless steel, a strong and durable metal.
Although stainless steel can get wet and be worn in water, if you want to extend the life of the gold or rose gold coating of your bracelet, try to take it off and avoid rubbing it with anything abrasive.
Do brass and copper bracelets tarnish?
Brass and copper bracelet do naturally tarnish, especially when in contact with your skin's natural oils. Think of a penny - a new penny is a light, rose gold color and shiny, while older pennies are darker and more dull.
Many like the antique look tarnish gives a piece of jewelry, and the healing benefits of raw copper, but if you prefer your jewelry shiny, it is best to take off your copper jewelry every night, clean it with a soft cloth, and avoid wearing it while your skin is moist or while sweating.
If your jewelry becomes too tarnished to be restored to its natural shine with a polishing cloth, you can use several tricks like wiping with ketchup or soaking in soy sauce and then wiping clean. You could also use a pro-polish pad, a micro-abrasive polishing pad, like the ones found here.
Will my brass or copper piece tarnish if I purchase coated?
Coated brass or copper pieces have been sealed with a coating that helps prevent tarnishing, oxidation, or skin reactions. As with any coating, it will wear down over time, meaning it will not last forever. The more you take care of your jewelry, the slower the coating will wear off. Try to prevent from scratching it or rubbing it with anything abrasive as this could crack or remove the coating.
If you notice the coating is cracking or wearing off and your piece is beginning to tarnish, there are tricks such as painting clear nail polish on it or purchasing metal sealant to recoat your jewelry. Many craft and hardware stores carry clear metal protectant sprays than can be sprayed onto your jewelry.
Each bracelet we coat is coated 3 times to try to ensure a long-lasting coat, but as mentioned, the coating will not last forever and it is possible to crack or wear down the coating especially when the pieces are worn often. You cannot return or receive a refund for a bracelet that eventually begins to tarnish.
Remember that the bracelet itself is made of a metal that naturally tarnishes and may require maintenance to help keep it from tarnishing forever. If you never want your bracelet to tarnish, I recommend ordering aluminum.
Can I get my bracelet wet?
Aluminum and silver stainless steel bracelets are typically fine in water as they are made of food grade aluminum/stainless steel and are tarnish resistant. If your bracelet is made of brass or copper, we recommend not wearing it in water or while sweating as that will speed up its tarnishing. If your bracelet is made of coated brass or copper, we still do not recommend getting it wet because if there is a scratch or crack on the coating, water could get underneath it and cause it to tarnish. If your bracelet is made of gold and rose gold coated stainless steel, it can get wet and be worn in water, but note that this could result in the color of the gold or rose gold fading more quickly.
If you want something that can be worn 24/7, we recommend purchasing silver stainless steel.